Refund Policy

RETURN POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, the item must be:

  • In the same condition as you received it
  • Unworn or unused
  • With tags and in the original packaging
  • Accompanied by a receipt or proof of purchase

To start a return, contact us at support@store-name.com.
If your return is accepted, you will receive:

  • return shipping label
  • Instructions on how and where to send your package

⚠️ Items sent back to us without first requesting a return will not be accepted.

For any return-related questions, you can always contact us at support@store-name.com.

DAMAGES & ISSUES

Please inspect your order upon reception and contact us immediately if:

  • The item is defective
  • The item is damaged
  • You received the wrong item

This allows us to evaluate the issue and resolve it quickly.

EXCEPTIONS / NON-RETURNABLE ITEMS

Certain types of items cannot be returned, such as:

  • Perishable goods (food, flowers, plants)
  • Custom products (special orders, personalized items)
  • Personal care goods (beauty products)
  • Hazardous materials, flammable liquids, gases

⚠️ We also do not accept returns for:

  • Sale items
  • Gift cards

If you are unsure about your item, please contact us.

EXCHANGES

The fastest way to get the product you want is to:

  1. Return the item you have
  2. Once the return is accepted, place a new order for the replacement item

REFUNDS

Once we receive and inspect your return, we will notify you whether the refund is approved or not.

If approved:

  • A refund will be automatically issued to your original payment method
  • Please note that it may take some time for your bank or credit card company to process and post the refund