Refund Policy
RETURN POLICY
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, the item must be:
- In the same condition as you received it
- Unworn or unused
- With tags and in the original packaging
- Accompanied by a receipt or proof of purchase
To start a return, contact us at support@store-name.com.
If your return is accepted, you will receive:
- A return shipping label
- Instructions on how and where to send your package
⚠️ Items sent back to us without first requesting a return will not be accepted.
For any return-related questions, you can always contact us at support@store-name.com.
DAMAGES & ISSUES
Please inspect your order upon reception and contact us immediately if:
- The item is defective
- The item is damaged
- You received the wrong item
This allows us to evaluate the issue and resolve it quickly.
EXCEPTIONS / NON-RETURNABLE ITEMS
Certain types of items cannot be returned, such as:
- Perishable goods (food, flowers, plants)
- Custom products (special orders, personalized items)
- Personal care goods (beauty products)
- Hazardous materials, flammable liquids, gases
⚠️ We also do not accept returns for:
- Sale items
- Gift cards
If you are unsure about your item, please contact us.
EXCHANGES
The fastest way to get the product you want is to:
- Return the item you have
- Once the return is accepted, place a new order for the replacement item
REFUNDS
Once we receive and inspect your return, we will notify you whether the refund is approved or not.
If approved:
- A refund will be automatically issued to your original payment method
- Please note that it may take some time for your bank or credit card company to process and post the refund